Lobo Coffee – Cancellation Policy

 

Order Cancellations

We understand plans change, and we’ll do our best to help if you need to cancel an order.

 

• Before Processing: Orders can be canceled at no charge if requested before the order has been roasted, packed, or shipped.

• After Processing: Once an order has been roasted, packed, or shipped, it can no longer be canceled. In this case, you may be eligible for a return in accordance with our Refund Policy.

 

How to Request a Cancellation

Email us at info@drinklobo.com with your order number and “Cancellation Request” in the subject line. We recommend contacting us as soon as possible after placing your order, as our roasting and shipping schedule moves quickly.

Subscription Orders (if applicable)

If you have a subscription, cancellations must be made at least 48 hours before the next scheduled roast date to avoid being charged for that shipment.

Refunds for Canceled Orders

Approved cancellations will be refunded to your original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.